Three Tiers. One Right Fit for Your Clinic.

Most clinics don't have the call and enquiry volume on day one to justify a fully autonomous receptionist or a multi-touch review engine — and rolling out too much automation at once makes it harder to spot what's actually working. Starting at Customer Support level and expanding rung by rung means each new capability lands once your clinic is ready for it, and once we can see it will pay for itself.

Starter requires a 3-month minimum; Growth and Elite require 6 months. These minimums exist because meaningful automation results take time to build and compound. After the minimum period, you continue month to month with 30 days notice to cancel.

The one-off setup fee covers the full build of your AI system — integration with your practice management software, configuration of each bot at its included level, copywriting of all SMS and email sequences, and onboarding support. You contribute a few hours of your time; we handle everything else.

If your system is not fully operational within 30 days of signing, your setup fee is refunded in full. No questions asked. We've never needed to honour it — but it exists so you know exactly where we stand.

Yes, either way. Most clinics start on Starter or Growth and upgrade the whole tier as they see results. You can also move a single bot up a rung — for example adding Booking to your Website Bot, or upgrading Voice from Customer Support to Full Reception — without changing your entire plan. We'll scope the cost of that specific upgrade during a quick call, priced so that adding one or two rungs individually never comes out more expensive than simply upgrading to the next tier — at which point we'll just tell you honestly that the full upgrade is better value.

SMS messaging costs are passed through at cost and are typically $20–$60 per month depending on your volume. All other costs — platform, integrations, support — are included in your monthly fee. There are no hidden charges.

We run these as two separate bots, not one gating the other. Private Feedback asks every patient privately how their visit went — purely for your own service recovery, so a bad experience reaches you rather than the public. Google Review sends every patient the same public review link, in parallel, regardless of what they said privately. Google's guidelines prohibit pre-screening patients and only routing happy ones to a public review — commonly called "review gating" — and profiles that do this risk suppressed or removed reviews. Because Google reviews are patient-generated rather than practice advertising, they sit outside the National Law's restriction on using patient testimonials in health service advertising (s133), but we still flag this distinction to every clinic during onboarding so there's no ambiguity about what each bot is and isn't doing.

We integrate natively with a range of practice management systems, including Cliniko, Nookal, Halaxy, and Zanda (formerly Power Diary) — commonly used by Australian allied health and specialist clinics. We're not limited to these — if you use a different system, reach out via the Discovery Chat and we'll confirm compatibility before anything is signed.